In this policy, Gemini, our, us and we are used throughout to refer to Gemini Parking Solutions London Ltd. Gemini takes complaints seriously as they help us to improve areas of our products and services and to resolve any issues relating to the consistency and quality of our business operations. PO Box 624 If you believe your Penalty Charge Notice (PCN) should not be paid you can challenge it. The Adjudicator can consider only the representations made by the parties to the appeal. Premier Parking Solutions Limited. The Protection of Freedom Act 2012 (POFA 2012) Schedule 4 provides regulation for recovery of parking charge notices issued on private land. An unpaid PCN penalty is treated as a civil debt and you could be pursued through the county court system or even . . WN1 9WX. 2. Most of the services can be really cosf effective or even supplied to you free of charge. With the number of electric vehicle (EV) charging bays in the UK growing a whopping 55% last year, the need for effective enforcement is increasingly prevalent. I give consent for TPS to contact me via the following methods: Copyright Total Parking Solutions Ltd 2023, Total Parking Solutions Ltd We're sorry to hear that you feel this needs to be taken further. Once the complaint has been received, we will acknowledge the complaint within 14 days and provide the unique reference code. Parking Charge Number. Most of the services can be really cost effective or even supplied to you free of charge. Customers who wish to make a complaint must do so in writing. A full response to your complaint will be issued within 28 days unless exceptional circumstances have been identified. The notice will always be available for you to review via our back office suite. Our ethical approach to enforcement ensures an unrivaled service. A complaint must be made in writing via email or post: Postal Address: UK Customer Complaints Team. If more time is needed, the customer will be written to with an update. 1 minute. Parking. A PCN can be up to 70 outside London, and up to 130 in London. If you would like to contest the PCN you can do so by emailing appeal@baysentry.co.uk or completing the appeals form on the website. Postal Payments: Make your Cheque or Postal Order payable to: PCN Parking Solutions and send to: PCN Parking Solutions Payments, PO Box 5419, Hove. In some cases, the fine is reduced if you pay . For more information, please contact us as sales@pcnparking.solutions Our brands If you would like to discuss how PCN Parking Solutions from SolutionLabs can help your business, please call: 01273 789 320 or email: sales@pcnparking.solutions If a complaint is received that is considered to be or includes an appeal against the validity of a PCN or NPC, we will treat it as an appeal and advise the customer of this, unless we are informed that the customer does not wish it to be so handled. YOUR VEHICLE REGISTRATION NUMBER. We have introduced a new parking ticket system which allows us to issue Parking Charge Notices (PCN) to vehicles parked without authorisation (without permit), parked obstructively (any kind), on yellow lines or fail to display a valid tax disc. If you fail to pay the Parking Charge Notice within 28 days from the date of issue this may result in your case being transferred to a Debt Recovery Agent, which may incur additional administrative charges or court costs. If you were not driving the vehicle at the time in which the Parking Charge Notice was issued you should provide us with the details of the driver of the vehicle by writing to us. . Help us make sure we're achieving our aims and tell us what you think. . ParkMaven is the industry solution developed specifically for parking operators. The main approaches are controlling who parks there, or to sell permits to earn additional income. Call now 0208 418 0948. . We offer physical and electronic permits. Use this button to pay online now. Main office hours 09.00 17.00 Monday to Friday except bank holidays. Are you looking to pay or appeal a Parking Charge Notice (PCN) you received in the post and/or on your vehicle? PaymyPCN and PCN Parking Solutions are trading styles of SolutionLabs Ltd Registered in England & Wales No. Should the motorist make a secondary appeal, we will present the case and manage the process. 08:00-20:00 Monday to Friday, closed on weekends and bank holidays (TfL call charges) Transport for London Fax: 0845 862 1035. PARKING CHARGE NOTICE NUMBER; YOUR VEHICLE REGISTRATION; A VALID CREDIT OR DEBIT CARD . The system will take an image of every vehicle entering/exiting the car park. Contact Details. Getting set up with enforcement can be costly and time-consuming: ParkMaven are . Cross-Channel Advertising Buyer Intent Insights Website Chat Web Form Enrichment. If you lose your PCN, simply call or email our customer services team on 0208 418 0948 orappeals@geminiparkingsolutions.com and a Gemini team member will be able to assist you. 05617628 | Registered in England & Wales. If you wish to appeal you can do so online at www.paymypcn.net or by email appeals@paymypcn.net or you should write to PCN Parking Solutions, PO Box 5419, Hove. Only the person appealing, the Operator who issued the charge and the Adjudicator have any influence in the outcome. If this contact is also ignored, the notice is then passed to our Debt Recovery company, Ultimate Customer Solutions (UCS) who will the manage the recovery and litigation of the notice. Phone: +44 (0) 1895713136. You received the PCN as you were the driver or the person appearing to be in charge of a vehicle that was found to be in breach of the terms and conditions of the car park, which are clearly set out on the signage displayed within the car park. Youll get a court order demanding payment if you do not pay a charge certificate within 14 days. FIXED CHARGE NOTICE NUMBER. To appeal a Parking Charge Notice, go toappeals.premierpark.co.uk, To Transfer the Keeper Liability:transfer.premierpark.co.uk, Contact us about a PCN or machine issue telephone:0800 145 5171, Premier Park Limited 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. Terms & Conditions Appeals & Refund policy. If you wish to appeal a PCN please visit the appeals page. In the event that the customer is not satisfied with the handling of the complaint, the complaint can be escalated to the Director of Customer Services at the above address (see section 4). In some cases, however, the allotted timeframe could be extended due to the nature of the complaint and the complexities surrounding any investigation. We use cookies to provide the services and features offered on our website, and to improve our user experience. The penalty is usually halved if paid within 14 days. Contact; Appeal PCN; Pay Now; The Compassionate Choice. If the register keeper refuses to do this or ignores the notice to keeper then after 28 days have passed, the registered keeper becomes liable for the parking charge and can be pursued for payment. We process the motorist appeals in accordance with your instructions, appeals can be submitted in writing online, by email or by post. Premier Parking Solutions ensure the car parks we manage are protected by our own enforcement team who will bring ignored or unpaid parking charges to a conclusion, either through debt . Contact Details. If you do not pay youll be prosecuted - you may have to pay a bigger fine as well as court costs. Vehicle Registration. You have accepted additional cookies. Registered in England and Wales Company registration address: Total Carpark Management Ltd, TCM, PO Box 7015, Walsall, WS1 9QD PCN Number Vehicle Registration Mark Continue Frequently Asked Questions The complaints policy is not intended to be used as a method for motorists to appeal a Parking Charge Notice (PCN) or Notice of Parking Charge (NPC). I did appeal to them that there was no CLEARLY visible sign for paying to park, and they replied as below: if you happy is rejected, pay the discount amount or send your appeal to POPLA. There are different ways of optimising a permit parking scheme. Contact. Gemini Parking Solutions London Ltd. PO Box 815. The complaints register will be reviewed every month, and quarterly to identify trends and training opportunities. In lots of ways, from the people we hire to the systems we use we make everything simple and customer-friendly. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. So how do we do that? For non-urgent queries you can use our online contact form. If you are having financial difficulties. Have a ticket that you would like to appeal?All appeals and disputes are dealt with by our dedicated Appeals Team. Upon receipt of your appeal the Parking Charge Notice will be placed on hold for the duration of the appeals procedure. 10657971 . Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Upon successful payment your field operators are automatically notified via SMS with location link. The online appeals system fully automates the processing of the appeal. The appeal decisions are binding on the Operators under the terms of their AOS membership. Client Login . Have your Parking Charge Ticket Number and credit or debit card details ready. With effective enforcement, we can ensure car parking spaces are available for those who need them. 189115976 | DPA No. For the motorist, our mobile friendly application (www.paymypcn.net) allows the motorist to view, pay or appeal the notice at their convenience. By clicking I Accept you agree to such use of cookies, unless you later decide to disable them. Sort Code: 2012-80 Click here. Kettering Venture Park All complaints will be dealt with in accordance with the requirements of the Data Protection Act 2018. The 'PCN' and the idiot dressed up as a traffic warden claimed that the vehicle . Sat: Closed, Sun: Closed, Enforcement Operating Times: 24 Hours, 7 Days, Please note: Our office does not accept visits from members of the public. If you have any questions, you can use our chatbot by clicking the symbol in the bottom right hand corner. To report unauthorised vehicles outside of office hours. ANPR (Automatic Number Plate Recognition) cameras are very hi-tech. 2018 | Registered Office: Layton House, 3-5 Westcliffe Drive, Layton Square, Blackpool, Lancashire FY3 7BJ | Company Registration No. A VALID CREDIT OR DEBIT CARD. Parking in Camden including permits, Penalty Charge Notices (PCN) and suspensions Contact Us; Manage Your PCN. A VALID CREDIT OR DEBIT CARD. Telephone: +44 (0) 1202 555888. Whichever association you are a member of, we ensure your notices follow their Code of Practice and can make any recommendations to help with compliance. You will need your Parking Charge Reference and Vehicle Registration. PPS (London) Ltd are members of the British Parking Association (BPA) and are part of their Approved Operator Scheme (AOS). You usually have 28 days to pay. Private Parking Solution (London) Ltd are now offering a new solution to manage and enforce parking on private land and off street car parks. The Adjudicators are all independent, practicing solicitors or barristers. Parking Charge Notice (PCN) Appeal. All Rights Reserved. . Complaints will be recorded on a complaints register and kept on file for 36 months and these will be available on request to authorised bodies. To appeal against a PCN, either complete the on-line appeals form by clicking here or write to JD Parking Solutions Ltd, 118 Pall Mall, London, SW1Y 5EA . Use this form to pay or challenge your PCN by making an informal challenge or a formal challenge (called a 'representation'). Before proceeding please ensure that you have: FIXED CHARGE NOTICE NUMBER. _gat_UA-76451597-1. Alternatively, you can find more information in our, Automatic Number Plate Recognition (ANPR) Parking Systems. We will respond to complaints within 28 days of receipt. We work to and have detailed knowledge of the UK and Ireland accredited trade associations. The terms and conditions of parking are clearly set out on the signage displayed within the car park. Parking Operations deals with parking permits and parking suspension applications and all other general on street parking enquiries. If you wish to appeal you can do so online atwww.paymypcn.netor by emailappeals@paymypcn.netor you should write toPCN Parking Solutions, PO Box 5419, Hove. All payments and appeals must be done online, or via post. All Irish Parking Charge Notices are charged in euros. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. How you pay a parking ticket or penalty charge notice depends on what type it is and who issued it. Alternatively please call 0333 023 0121. Let's create exceptional outcomes. These cookies will be stored in your browser only with your consent. a receipt to prove . In the absence of valid contact details, it may not be possible to process a complaint or process it within the published timeframes. Necessary cookies are absolutely essential for the website to function properly. All appeals are fully investigated and the decision to accept or reject an appeal is based on the evidence supplied. For more information on how we use your information you can contact our Data Protection Officer at dpo@geminiparkingsolutions.com . Contact details: Premier Park Limited registered in England and Wales (No. This can have lasting negative consequences on the car park, from loss of custom to increased resource requirements dealing with the associated complaints. +. The trade association produce a set of rules which a parking company should abide by. We are also a certified Safe Contractor. Credit and Debit card payments (except Diners and American Express) can be made 24/7 by calling us on 08443040102. We have the full range of Permit options available at low cost, from virtual to in-vehicle display. EX1 9JG, Premier Park Limited registered in England and Wales (No. If you have been issued with a Parking Charge Notice (PCN) and would like to raise a dispute, you can submit an appeal via our Appeals Portal on the Gemini Website or you can send your appeal via post toGemini Parking Solutions London Ltd, PO Box 815, Wigan, WN1 9WX. 1. Your appeal letter is then submitted to the Private Parking Solutions. To appeal a Parking Charge Notice, go toappeals.premierpark.co.uk, To Transfer the Keeper Liability:transfer.premierpark.co.uk, Contact us about a PCN or machine issue telephone:0800 145 5171, Premier Park Limited Please quote your Parking Charge Notice number on all payments. Motorist FAQs. BN13 3EU. Email: info@privateparkingsolutions.co.uk Get in touch using our contact form or the sales details below. Only councils and government departments are allowed to use the word PCN. Looking for online definition of PCN or what PCN stands for? . BEFORE PROCEEDING PLEASE ENSURE THAT YOU HAVE: PARKING CHARGE NOTICE NUMBER. The act introduces keeper liability for the first time on private land - on condition that an independent adjudication service is made available for motorists. Terms & Conditions. The ANPR system will recognise the vehicle registration and save the data, and it will identify if any vehicles have breached the parking rules set out. Sales: 0330 043 0250; Home; Parking Solutions. We are in a transition from cash payment to card and contactless. Vehicle Control Solutions Ltd. West Hill House. Most of the services can be really cost effective or even supplied to you free of charge. Vat number: 277 6843 49. Email: sales@geminiparkingsolutions.comTel: 0208 418 0948. Kettering Venture Park POPLA will not accept an appeal if you have not appealed to the operator beforehand. Head Office. If you've received a Penalty Charge Notice (PCN), you can either pay it or challenge it if you think it was issued incorrectly. Main office hours 09.00 - 17.00 Monday to Friday except bank holidays. Please Enter your PCN details below to continue with your appeal. BN52 9AN. Pay for a ticket and view photo evidence. Our definition of an appeal correspondence shared against the decision of an organisation in this instance, the decision to issue a PCN or NPC where a change to that decision is required. You can also get an FPN for speeding and minor motoring offences. Mobile: ++44 (0) 7947246755. Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website. 8214352 Registered in England & WalesRegistered Office: 13-17 High Beech Road, Loughton, Essex, IG10 4BN. ZA076835 Parking Solutions; About Us. Pay your Penalty Charge Notice (PCN) To pay you'll need the 10-digit number listed on your PCN and your vehicle registration number. The collection procedure will be processed in line with the Administration of Justice Act 1970. Appeal or Pay Your PCN Online . Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Parking, public transport and the environment, breaking some traffic rules, for example going against a no right turn sign or driving in a bus lane, not paying the charge for the London congestion zone, low emission zone or Dartford Crossing (Dart Charge) on time, standard or excess charge notices issued by a local council, tickets from private companies, for example from supermarket car parks. Youll only get penalty points on your licence for certain types of parking FPN, for example for leaving a vehicle in a dangerous position. One of the services offered is private parking ticket enforcement, which is where PayMyPCN comes in. A VALID CREDIT OR DEBIT CARD. This automated process removes any manual handling of appeals and ensures complete separation from the IPC. page,page-id-1452,page-template,page-template-contact-page,page-template-contact-page-php,ajax_fade,page_not_loaded,,qode-title-hidden,qode-theme-ver-7.7,wpb-js . Parking Permits. Contact Our Team. Check out wide array of parking services. As such the customer should be aware that any information provided in connection with the complaint will be used by Gemini to help us deal with it. Email: sales@geminiparkingsolutions.com. Full details of our service are available on request. Pay Parking Charge. Total Parking Solutions Ltd Unit 3 Kings Court Kettering Venture Park Kettering NN15 6WJ. therefore please use the direct contact routes as provided via your PCN or Permit documentation. You usually have 28 days to pay. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Click here to pay. Parking Charge No: *. Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website). Mission Statement; FAQ's; Our Services . Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website. Auckland 1061. Smart Parking Technology Ltd. 29 Walls Road, Penrose. Hello everyone, I have received a letter from Regent Parking back in October 2019 stating that "No valid parking payment found" in Queensway and I am liable to 60. ZA076835 Registered in England & Wales No. You also have the option to opt-out of these cookies. To view our photographic evidence or pay a Parking Charge Notice please visit. One Parking Solution Ltd is a business registered in England and Wales. Email New Zealand. 9075434 | VAT No. Registered in England and Wales. Tel No: 01895713136 - during office hours. Company Number 08452004. Credit and Debit card payments can be made by calling our 24 hour telephone line: Contact us about a PCN or machine issue telephone: Premier Park Limited registered in England and Wales (No. If you feel the PCN has been incorrectly issued, we will gladly consider any appeal. Every vehicle entering/exiting the car Park, from loss of custom to increased resource requirements dealing the... Of ways, from the people we hire to the Operator who it. Popla will not accept an appeal if you pay a parking Company should abide by need your Charge! There, or via post you later decide to disable them PCN stands for in writing via email by. 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