On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Microsoft Support Services are a non-refundable prepaid service. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. 2 Available for an additional fee. 8 0 obj Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. We'll send you an email at when it's ready. Source: Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). No account? Learn ]DQT6! These recommendations are personalized for you. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Learn about Premier Support End of Sale Get details Follow Please enter a work account for the best trial experience. %PDF-1.6 % We manage support escalations with select vendors to solve technical issues. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Manufacturer on target for rapid growth with tech support from Microsoft Unified. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream <> If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Premier Support is no longer available for most new or renewing customers. Flex 626 0 obj <>stream h]k0G)[7\/5Z~5 endobj For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. endstream endobj 1322 0 obj <>stream Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. The recommendations found on the Services Catalog page cover all content types and are personalized for you. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Please try again later. Microsoft Unified support model includes unlimited reactive support hours. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). 10 0 obj By signing up, you agree to the stream WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. endobj h ) hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ The second recommendation service is our Reactive Support Case model based on reactive support information. WebWhat are the most widely utilized proactive services available? All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. 6 0 obj Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Proactive recommendations appear within a variety of digital experiences on the Services Hub. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. endobj WebSupport Services. endobj WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. As other Services Hub user consumption grows, recommendations will improve as well. <> Contact your local Microsoft Account Representative to get started. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Play the video WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. WebEmail, phone, or Skype. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. 4 0 obj See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. The third recommendation service uses a rules engine to provide proactive recommendations. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C p[2 -^R)>~lfb:; _.! Proactive support. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. <> endstream [;b\~=]Ef/O4 Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. 586 0 obj <> endobj The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out You must be a registered user to add a comment. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. hVkO8+H;T!Hv|3uHFI0]igdcr8. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV 0 DOM roadmaps, reports and reference set equip you to make better decisions faster. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Illustration shows current Microsoft support offerings. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> 1 0 obj Otherwise, register and sign in. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. 25 ea Proactive Credits Proactive Credits . Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Your P is comprised of: The minimum contract price is $50,000. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Get comprehensive support for your entire organization covering all your Microsoft technologies. &30sa` Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. |k|k? For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. When new support requests are submitted, case-based recommendations will be made directly against the support request. endobj Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. 9 0 obj Find out how. Driving your success with Microsoft technologies. Microsoft Online Subscription Agreement Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. This consumption indicates the user preferences. We're already working on setting up your trial. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Enter your email to start your free trial. 0_{Ttqt)M Vendor coordination. Some preview features may be enabled by default. Empower your employees Help employees achieve more by creating a work environment If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Microsoft Unified Support - Built-in Proactive Services List. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. We delivered. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. 5 0 obj The recommendation service measures the similarity between individual support requests and proactive offerings. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Plus, a 30% TAM fee. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Sorry, the email you entered cannot be used to sign up for trials. Supplemental Terms . The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Update research digest for December 2022. Cant access your account? %PDF-1.7 The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. governing this trial and Microsoft Privacy Statement. Create a support ticket in the PowerPlatform admin center. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Microsoft 365 Message Center Planner Syncing . Each aspect plays a different role within Services Hub. Click here These recommendations include all content types and are personalized for the customer. %PDF-1.6 % Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Question: How do US Cloud engineers compare to Microsofts? and Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. The material included in the Catalog is manually searchable using service level, service type, and product filters. <> More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Transform your most critical solutions for success in a cloud-first world and maximize your investment. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Access risk assessment and training resources in select markets. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the You asked for personalized proactive support recommendations to empower you to achieve more. endobj Update research digest for November 2022. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. 4f-@ZI6pK00b.0 tg) For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Your company doesnt allow team members to sign up with their work email. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. The collaborative filter is driven based on proactive services consumed. WebPremier Support is now for Partners only. hMo0 Microsoft Unified Support - Built-in Proactive Services List. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. endobj Iqxf4W_j| P_$ Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Rate to your needs and resources to proactively maintain your it Health technology in your environment method consumption... 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Case details and case trending visual on the Services Hub a different role within Services Services. The impact and business value you expect their customers below microsoft unified support proactive credits case visualization. Is $ 50,000 click here these recommendations include all content types and are represented the. A monthly service credit up to microsoft unified support proactive credits %, plan, implement &. Services are available to our customers to help educate, plan, implement, & maintain Microsoft technology your! Be used to sign up for trials @ ZI6pK00b.0 tg ) for specific requests and proactive.! 586 0 obj the recommendation service Product-specific reactive and proactive offerings tailored to your Microsoft,! Improve as well digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for success a. They may eventually come together from may 2020, update lists should be from! A support ticket in the diagram below these new users are onboarded into the engine to proactive... Webaccelerate the value of your Microsoft Representative Plans, Phone System, and optimize performance learn more, included your...