39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. You also need to think creatively and be willing to experiment. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. Sony, Go to company page There was no researcher dedicated to this vertical. How quickly can you pivot to make day two a different story? Can someone else please DM me as well! DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. Where and how should we introduce the product to customers? Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. Deloitte. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. We are only as good as our next order. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. Filter Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. We try to influence before a solution is set in stone, so that we are not just validating it. TELUS, Go to company page When it does, more details would need to be fleshed out before we make the offering available to everyone. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. The average order value has fluctuated within a narrow band, between $29.90 and $31.20. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. Doordash Interview Questions with Answer Examples. Just dm'ed you. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. + Read More. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. Im also teaching them to be leaders themselves. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. Theres also a subscription component to the DoorDash business, its not just purely transactional. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. Each region has teams that cover a particular side of the business merchants, customers or Dashers. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Check out open roles or email Katie Frank at katief@doordash.com. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. Im also looking forward to launching Calgary; adding a new city is always exciting. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. Cross-functional Assessment 3. At the same time, theres a lot of room to be creative. In this article, I Date Published: 12/20/2021. I applied for an ops role late last year. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. That number drops to 2% in the subsequent years to keep customers on the platform. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. Same story for Contribution Profit. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. DoorDash developed an operational playbook to launch, run and scale their local markets. Typical questions for the research team to answer: What is something we should be doing but we are not? doordash strategy and operations interview. Operators need to easily flex between both of those mindsets. The image below shows that the economics of a single order can look like. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. Staff Researcher@DoorDash. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. kick off marketing efforts to bring in customers. At DoorDash, data is what drives the " Get 1% better every day " goal. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. Job Portraits is a creative studio that helps high-growth startups hire at scale. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. But DoorDash takes the cake in my opinion. Similarly, were able to really dig in and specialize to best serve each type of user. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. Were all thirsty for new business and deeply invested in the companys success. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. This is where their technology platform comes into play. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. DoorDash has productized data into a real-time prediction service called Sybil. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Each individual market is working toward the same goals, but we all need to get there in different ways. For example, there are more women working in our headquarters, and especially on our Engineering team. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. 1. Answer Question I applied and interviewed for DD strategy and operations role (was rejected in the last round). Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. View: 3842. The Launchers walk the talk they do deliveries themselves. DoorDash also values experimentation. But you definitely form bonds with your teammates. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. We need to address it strategically. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. Additionally, new and improved components of the DoorDash product like DashPass, our subscription service, and DoubleDash, our offering to bundle items from more than one merchant continue to give consumers even more selection and convenience. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. We also pick the brains of any Launchers who visit our office. This is a great way to save money on DoorDash, especially if you're a regular customer. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. acquire more merchants, and empower them with more merchant services that help them grow their business. I love that process. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. But that doesnt really matter, because what matters is execution and putting the strategy to work. Thanks. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. DoorDash has done exactly that. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. Visit the Career Advice Hub to see tips on interviewing and resume writing. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. If day one is disappointing, the question becomes: How well can you problem-solve? At DoorDash, data is what drives the Get 1% better every day goal. A few examples. How can we improve it? You can unsubscribe from these emails at any time. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. . Your job seeking activity is only visible to you. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. Thats invaluable. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. The whole DoorDash platform is built with a microservices architecture. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? Interview Questions Behavioral: How would you handle working with cross functional partners? Amazon Prime and a Costco membership come to mind, for a comparison. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Meet members of DoorDash's Strategy and Operations team. We have a solid playbook of best practices. Lets assume 8% for simpler math. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Postmates started in 2011. You can read up on everything DoorDash is doing with data on their Engineering Blog. All with excellent data engineering teams. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. What is the biggest gap between customer needs and our current offering? From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. As we get closer to launch, our work is more operations-heavy. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. What matters to them, and how can we build a product that helps them achieve their goals? DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. Ive learned to push back a little bit. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. GrubHub itself started in 2004. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. So there you go. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. doordash strategy and operations manager interview. Its a fixed amount that may grow with inflation, but thats it. Etc. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. I have a second round interview with . I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. DM if interested. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. Did he reply to any of the previous DMs? acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. I studied mechanical engineering at Brown University. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. Not every operational test becomes a product. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. 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