The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . Suddenlink has business customer chat and phone support (+1-855-270-5527). You pay for what you get. When the cancelation is processed, our app will send you a notification. Have an issue or a question search the site, Need help? Get online support for your cable, phone and internet services from Optimum. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). ): 8:00 a.m.8:00 p.m. (CST) She said that the technicians stop work at 8pm and that no one would be coming out today and offered to reschedule for Tuesday Aug 7th from 1:00pm-5:00pm. Suddenlink is a well-known telecommunications company that provides to the general populace such as cable television services, telephone, internet at a relatively low price throughout states like Louisiana, West Virginia, Texas including other 16 other states across the United States. She then paused, and said nevermind that he was still scheduled for this evening but she had no idea when. I was having problems with the company for months. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. 2023 FairShake. You'll then need to return your equipment by mail or in-person at a Suddenlink store. This will serve as proof in case the equipment is misplaced. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). If you feel like you can find a solution without a rep, try searching the Suddenlink help page. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. Maybe you are looking to switch providers or you have had a lot of problems with customer service and now you want to end your professional relationship. You will receive an email Lorum ipsum. {{appointmentRescheduledSelected.APPOINTMENTTYPE}}. Companies respond better when others are watching. We'll let you know when the technician is on the way. 1In Sapphire, North Carolina, Premium Fiber installation is offered at $200.00. How to Cancel Suddenlink Services on Your Own? - At Aug 4th at 11:45am there was no tech and no call. Fortunately, Suddenlink has those places. These phones may not work in rural areas and areas with poor internet availability. I hope that someone shows up on Tuesday. Inform them that you want to cancel your service and close your account. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. You can manage your appointment or contact us for assistance anytime. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. Ape need Modem and router for suddenlink, Doesn't know anything about it. They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. All rights reserved. We had been up and watching for him since before 7:00am. Provide the relevant account information (your account number and PIN). 2010-2023 CableTV. Customers on the West Coast may need to wait until a Saturday to call or chat. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. Also, we love chat transcripts. Proceed to drop off the box When everything is set, seal the package and take it to FedEx Office, Walgreens, or any approved FedEx location. Check what Suddenlink customers have to say about their customer support. Community Phones landline base connects to cell towers in your area. We strongly recommend that you upgrade to a more current browser. State your reason for termination of service. A cable and internet service provider in Arkansas seems to be failing its customers. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. To cancel your Suddenlink subscription: Go to the Suddenlink website. You will receive a confirmation message. and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. All times are central standard time (CST). Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. Online chat support is open seven days a week from 9:00 a.m. to midnight. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Cancel Direct Line Auto-Renewal Before You're Charged Again! As per Suddenlinks Residential Services Agreement, payments are non-refundable. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. - At 8pm there is still no tech and no phone call. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. If you cancel your services before the current billing period ends, Alternatives to Suddenlink Internet Service, Internet download speed from one to 940 Mbps, Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Do you really want For example, some customers have seen excessively high early termination fees. Place it inside the box and seal it. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? to cancel your appointment set for: Do you really want Contact an Optimum Expert 24/7 with Chat or Customer Support. An adult(18+) must be present for the full duration of the appointment. Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. on the monthly service fee. Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! Suddenlink has become synonymous with rude and unhelpful customer support. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Best of the Best. This website is using a security service to protect itself from online attacks. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. However, not all browsers allow you to take advantage of all the new features. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. Cloudflare Ray ID: 7a10c1ed1815a023 With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. Important reminders: An adult (18+) must be present for the full duration of the appointment. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Choose Complete Early Cancellation to finalize the cancellation. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! {{data.TIME}}. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Click on "Account Details". Then the system will send you to a rep. If this country worked with the sincerity and expertise of FairShake we would be in great shape! (Review from Trustpilot). This means: If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. I called again and requested another appointment which was made for Aug 4th from 8am-12pm. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV See if Optimum is available for your home: Sign into add enhanced services to your account now. Log into your account. possibly compatible with other network providers. Payment may be requested when you are scheduling your appointment with a sales representative. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. regardless. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. Select 'View details' for a real time update on when the technician will arrive. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. 2023 CSC Holdings, LLC. The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed Options are great, and Suddenlink gives you all kinds of ways to send them money. We can also help you cancel those, too. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line I show no missed calls, there were 3 of us home. No, youre not eligible to receive a prorated Suddenlink refund. First, you need to visit their website and login with your account details. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. Click on 'Account Details' and then 'Terminate Account'. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. and our Review the available internet, phone, and TV packages. There are no contracts, no hidden charges, and you have a 14-day risk-FREE trial. 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