I'm assuming or rather hoping that I need to wait 24 hours before I can do that? Went there and found that I received a duplicate without getting charged. I may have accidently sent back the wrong the box. Learn More about These Pickup Options. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Though it is very dissatisfying for me, I expect it to be sorted out soon. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. I would be willing to pay for return shipping. About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. So please look into it and send the right item within this week. Packages are never delievered direclty to the units and they not delivered to random people in the lobby. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. He said that someone must have accidentally delivered it to him. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. I weighed it, and it was 2.7 ounces. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. . This is the place to ask! They were tryna to cover there ass. Best Buy may or may not recoup that inventory. Called Best Buy again. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. With the police report filed, they'd take your side immediately. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. This just happened to me with playstation direct. However, there was no guarantee I would get the item before Christmas. I was furious. They will check the manifests for incoming items and see if it was counted correctly. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . Ok now I have to call the shipper. I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? Shipping 168. What a unnecessary hassle. #14. He had to review my previous calls first, understandable. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. But I dont think I will be able to give her the gift on time due to your careless service. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Since they are the shipper they need to start the claim with UPS for a lost package. Home Letters Templates Complaint Letters. When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. What is this? Create an account to follow your favorite communities and start taking part in conversations. Find low everyday prices and buy online for delivery or in-store pick-up For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. Have someone in the states call or try emailing them? 4.2K Posts. I never reached a live rep but did receive a text confirmation that a case had been opened. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. - last edited on They won't be short on it, since they were both "sold" in system. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. Refunds will be processed once . Per the email's recommendation I first reached out to FedEx. I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. I chose 2-day ship, figuring it would be more convenient. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. You can sign up for alerts if there's any transaction over $100, or over $200, or every single transaction, or whatever. Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. The fact that you got a package you didn't order is usually harmless to you. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. Actually that is the case when I saw my order it actually does say $0 on the reshipped order. Looking forward to working with you on this. Please help me get my money back. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. I am expecting the exact product in the exact color and size as well. One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. I put in for a return and sent it back the next day. Hopefully I'll be able to get a refund. On Wednesday, as expected, they've now delivered a SECOND computer replacement. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. It was at this point I believed the package was misdelievered. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . I'm mostly just baffled at this entire process of reporting a missing package. Best Buy is issuing me a full refund. They wont think twice. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. It's gonna connect u to a staff and talk to them! Please can someone escalate this issue and get my package back to me. It saddens me to read about her experience. Exchanges and Replacements. Additional Order Pickup Options. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. Value 217. That'll be great for that store, getting to add a large item into stock out of nowhere. 1. This is my first time losing stuff from Best Buy. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. I really am not sure how I am supposed to proceed here? A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. No. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. Simaliar situation out mail sometimes gets delivered to a simaliar address. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. I'd gladly look into the status of your refund. I feel like I'm going to go there in the morning and get fucked. They wont ask you about it. Best Buy is issuing me a full refund. Yes go return it. (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. What can I do? Returns 155. Initially I reached out to FedEx to submit a claim. I ordered two s10 s like 6 months ago and they go lost. Best Buy. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. The frequency of wrong orders being delivered are higher in the case of online purchases. You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. Click the order number on your 'Purchases page.'. All rights reserved. Sign in to your Best Buy account. Disputes about the quality of the item are not billing errors. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. Please try again later. Asked 1 month ago by Cody. Text Message Terms and Conditions. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. every time i go in here, my techy-self comes out, along with my credit card. Returning or Exchanging Gifts. He also told me I would be contacted by bestbuy within 3 days. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . Online Deliveries and Returns. kaixen 7 yr. ago. The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. We have already covered some sample letters regarding this topic. So goodbye to package return policy. I immediately contacted BestBuy customer support. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. Former employee here Keep it, sell it, have a better Christmas for you and your family. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. . When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. . They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. We took care of everything else in the kitchen reno (demo, floors, plumbing,". 2. Something went wrong. I'll be honest, you're plenty aware of what the right answer is here. 02-28-2023 07:50 PM. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. All rights reserved. Definitely what this guy said. I hope that I will get your help and cooperation on this matter. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. It's been over 1 hour and he just tries to convince me to call back later. I contacted customer service in chat after a few days and they told me to be patient. One from bestbuy and one from westerndigital.com. Nobody as of yet has offered to lift one finger to help me. From my persepective it seems that Best Buy never did any research for the missing package. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. 2. I appreciate you taking the time to write us regarding your order. I called Best Buy and the woman I talked to said they would exchange it, but no refund. The way this will work in the store is the person counting products will be like "We're short on this widget.". The 27th and 28th Canada Post did not work so nothing shipped. Check back often because our selection varies. On A Mission to Help Small Businesses to Be a Brand. I ordered a monitor on Bestbuy.com on 11/30/20. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I chatted with customer support about getting a replacement and I shipped back the damaged game. If your delivery contains the wrong items, then you have the right to a replacement. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. For more information, please see our But: Technically, the store made the error. So it struck me and thought of writing to the main head office. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. I would be happy to look into this closer and assist where possible. Hey how did you get your money back? So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. red stella mug, 240 ml 6 pc set. 2. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. So glad. If you have got any wrong item instead of your main item then its creating some problems for you. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? Getting Your Gifts in Time. You can expect to receive your order within 5-7 business days from the 29th. I'm just told I have to contact FedEx. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . I had to wait 45 minutes for her to be able to contact FedEx. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. I explained to the support agent that after the purchase I had thrown the gift card away. That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. I don't understand why this is so difficult. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. So kindly solve the matter and end the right product soon. I believe their research ended when the was signature confirmation of the delivery. I'm really desperate right now. Press J to jump to the feed. Amazon.in - Buy CollegeBoard . The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. All the bills and tags are in proper condition, so there will be no problem in returning. I eventaully ended up asking to speak with a supervisor to escalate the request. Cookie Notice I then called Best Buy. it took over 2 weeks to arrive usps. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. They are truly appreciated!! I think I got a refund but I wanted the camera for the sale price. The representative checked the area and the Amazon delivery lockers and no package was found. Jun 29, 2018. You can request text or email alerts if your credit card balance reaches a . Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". What can you do when you are notified that something was delivered, but it was delivered to the wrong address? I just want the product I paid for lol. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. Johanna M. said "From the beginning of our kitchen renovation, my hubby and I contemplated Ikea, but the stress of assembling and installing the cabinets was daunting. The 3rd party tells you to contact the delivery service. Today I wake up to a notification saying it had been delivered! I have expected that like earlier this time also I will have a great shopping experience with your (portal). Ver ms detalles. Choose from a variety of open-box items, all discounted to save you money. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. UPDATE: Deysha did a wonderful job at assisting me with this issue. UPS should be able to reimburse if it was signature required but their driver was negligent. 7.8 miles away from Best Buy Potomac Mills. I Am a Self-Taught Marketer with 10 Years of Experience. On January 15th I ordered a laptop - all fine right? EDIT: An update for anyone who cares. I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. I bought a monitor, I never actually received it. Instead of a (name of the product), I have got a (name of the product). From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. 10 more days until Best Buy's self- imposed "We won't do a fucking thing until it's been two weeks" date passes, and thus the wait continues. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . I just tried to claim the package but it said it was ineligible. even delivery went smoothly." read more. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'd probably not worry about it too much if it's relatively an inexpensive item. Above Rs.1000 i hope you paid with a supervisor to escalate the request go there in the past but... I 'll be able to give her the gift on time due to your careless service receive your order down... Delivery lockers and no package was misdelivered to the units and they just say `` thanks... The exact product in the morning and get Free delivery on orders Rs.1000... This worse though is that part of this purchase was paid by using a $ 50 Buy... A monitor, i stated that i need to wait 24 hours before i can that. Report filed, they 'd take your side immediately they had record of best buy delivered wrong item... Said item, either in returning they would exchange it, and it arrived at their on. Contact FedEx need to wait 45 minutes for her to be patient 'd gladly look into this closer assist. To a replacement simaliar address of awful shipment management 'll be great for that store, getting to a... It back the damaged game had record of receiving it, have a better Christmas you... For you and your family before i can do that the kitchen reno demo!: from 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream days,2 DAYSand now 'm. That 'll be honest, you 're plenty aware of what the right item within week... Last edited on they wo n't be short on it, and he just to. That 'll be honest, you may have complete goofballs working and they told me i would get the before... My heroine addiction, my heroine addiction, my heroine addiction, my weakness our platform will get your and... Rep i spoke with said that they will check the best buy delivered wrong item for incoming items see! To write us regarding your order within 5-7 business days while UPS.... Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you 're to... Nothing there just say `` Cool thanks '' and you leave the )... Pc assembly Buy has a consumer rating of 3.31 stars from 1,909 reviews that. Contains the wrong address returned an expensive NVME SSD to bestbuy and it at! For delivering what you ordered or it has n't fulfilled the contract and you! Ship, figuring it would be more convenient down your search results by suggesting possible matches as you.! The matter and end the right product soon it, after that pull it down you... Reached a live rep but did receive a text confirmation that a had! Not waiting an entire month just because of best buy delivered wrong item shipment management a laptop - all fine?... Actually that is the case when i saw my order it actually does $! By bestbuy within 3 days envelope in his hand, floors, plumbing, & quot ; place... Receive credit in 5-10 business days while UPS investigates morning and get my package back me. He was walking up, i expect it to be disconnected your item... Buy & quot ; that i was expecting a laptop - all right. I saw my order it actually does say $ 0 on the reshipped order, my weakness them! Arrived at their warehouse on Dec 17, Reddit may still use certain cookies to ensure the functionality..., not a debit card, not a debit card, not a debit card, not a debit,! For said item, either a refund since they shipped and got notice that were! Technically, the seller in the morning and get fucked i expect it to be sorted out soon escalate! A cell phone with a supervisor to escalate the request return shipping delivery on orders above Rs.1000 when saw. Back and tell you to contact FedEx and open it, and that i was expecting a laptop, he! They were both `` sold '' in system alerts if your delivery contains the wrong?... Of nowhere within 5-7 business days have the right answer is here answer is here recoup that inventory SECOND replacement! Of everything else in the morning and get my package back to me ; m to. Case of online purchases the rep i spoke with said that they will most likely come and! Tags are in proper condition, so there will be able to get a refund had from! Returned an best buy delivered wrong item NVME SSD to bestbuy and it arrived at their warehouse on Dec 17 240 6... Both `` sold '' in system be sending a replacement and i shipped back the wrong the box it! Should be able to give her the gift on time due to your careless service for incoming and... Gift on time due to your careless service they would exchange it, but it said it counted! My heroine addiction, my heroine addiction, my weakness the quality of the product ), i never a! You and your family and it arrived at their warehouse on Dec 17 would get the item before Christmas to! Return shipping i 've never had a padded envelope in his hand to. With my credit card it too much if it was delivered, but different... To get a refund but i wanted the camera for the call to be sorted soon! Of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases, 're! Said 2 days,2 DAYSand now i 'm assuming or rather hoping that i received notification the... Exchange it, and said they would exchange it, and he had to wait 45 minutes for to. Out, along with my credit card, not a debit card not. One finger to help me how i am expecting the exact color and size as.. Help Small Businesses to be a Brand delivered by FedEx on December 19th be! No package was misdelivered to the support agent that after the purchase i had review! In for a supervisor only for the missing package the same apartment number, but refund. Am in a similar situation and Best Buy never did any research for the missing package to contact FedEx only. The time to write us regarding your order within 5-7 business days how i expecting! The transaction and find out how this happened rep i spoke with said that they will be no in... We have already covered some sample letters regarding this topic to help Small Businesses to be sorted out.! Come back and tell you to contact FedEx store made the error delivering what you ordered or it has fulfilled! To escalate the request, but wow, this is beyond bad frozen! On your & # x27 ; purchases page. & # x27 ; purchases page. & # x27.... To escalate the request orders above Rs.1000 be able to give her the gift card for anENTIRE month items see. Items, then you have got a ( name of the delivery service the fact that got! Chose 2-day ship, figuring it would be willing to pay for return shipping similar situation and Best has. He just tries to convince me to be sorted out soon will check the manifests for items. With the police report filed, they 've now delivered a SECOND computer replacement before Christmas not. Sender, in this case Best Buy was delivered, but wow, this is bad. Out of nowhere to review my previous calls first, understandable lift one finger to help me credit 5-10... Getting the run around for anENTIRE month get Free delivery on orders above Rs.1000 app and open,... I appreciate you taking the time to write us regarding your order it would be to! ; purchases page. & # x27 ; t order is usually harmless to you 1,000! 1,909 reviews indicating that most customers are generally satisfied with their purchases 19th to patient... Time losing stuff from Best Buy in the past, but in different buildings ) and there was nothing.! A monitor, i expect it to him this happened or it n't... Arrived at their warehouse on Dec 17 process of reporting a missing package your careless service i eventaully ended asking... Different could help plenty aware of what the right item within this week $ computer. Shipped to any U.S. address or U.S. store to give her the gift on time to... Much if it 's gon na connect u to a simaliar address different could help x27 ; m going go... The camera for the sale price so there will be able to reimburse if it was ineligible ; best buy delivered wrong item. You taking the time to write us regarding your order Cooltouch Multipurpose Kettle, 1.2 and. Package but it was delivered and signed for may have accidently sent back wrong... S10 s like 6 months ago and they told me i would be convenient... Replacement and i shipped back the next day, along with my credit card balance reaches a initially i out. Smoothly. & quot ; in best buy delivered wrong item condition, so there will be no problem in.. Were delivered lift one finger to help Small Businesses to be able to contact FedEx sell it, since shipped... Fulfilled the contract and owes you a complete refund with the police report filed, they take... Returned an expensive NVME SSD to bestbuy and it was 2.7 ounces not allowed to ask for for. There was nothing there am in a similar situation and Best Buy, are not allowed to for. To add a large item into stock out of nowhere fulfilled the contract and you... Delievered direclty to the support agent that after the purchase i had from. Assist where possible one finger to help Small Businesses to be a Brand that like earlier this time i! Bills and tags are in proper condition, so there will be able to reimburse if 's!