Whether you're still considering enrolling with us or you're a current customer or dealer, we'd love to hear from you! Are you sure you want to do this? Use your answer to highlight some of your management skills, such as communication, organization and problem-solving. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Information is displayed first and foremost for the benefit of consumers. Call customer service. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. This question is a great way to show your potential employer that you are capable of performing well in an important role. where. Ford Explorer For Sale | Prices, Reviews and Finance Deals, Ford F150 For Sale | Prices Reviews and Finance Deals, Ford Ranger For Sale | Prices, Reviews and Finance Deals. I was just on chat with one of your representatives, who was extremely impatient, and was not able to help me in anyway. position: absolute; Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance. Website: https://www.americancreditacceptance.com. Box 965 Chadds Ford, PA 19317. Currently, the company carries a Zacks Rank #2 (Buy). I immediately signed up for their beta testing program and provided feedback on the usability of the system. Finding independent valid reviews can be a real challenge. Overall, the interview process can be lengthy and challenging, but interviewers are generally friendly and helpful. Feeling chatty? I like to involve my team members in decision-making processes so they feel invested in the outcome of those decisions. Find Jobs. It took us years to pay off all of our debt, but it taught me how important it is to be financially responsible., Common American Credit Acceptance Interview Questions. Sep 25, 2022 Welcome to American Credit Acceptance. } }, Loans made or arranged pursuant to a California Finance Lenders Law license. Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. . American Credit Acceptance does have its own in-house complaints procedure, and complaint form which is fairly detailed. For some positions, you may also be required to take a numerical reasoning assessment or other aptitude test. But if you do choose to go with them know that they will have you pay ridiculous interest on a car that isn't worth half of what you owe. Time easiest car loan ever. There are a number of reputable review sites such as Credit Karma, Better Business Bureau, indeed.com etc where the majority of reviews either relate to specific instances of poor customer service, or gripes about interest rates and repossessions etc. American Credit Acceptances mission of helping people get back on their feet resonates with me because my family experienced financial hardship when I was younger. How can I contact American Credit Acceptance about my bill? Its also important to create an environment where everyone feels comfortable asking questions and sharing their ideas.. Poor service and very slow responses, still on my credit for missed payments when the dealership paid it all off to put me into a better vehicle. Direct your payment to P.O. As with other types of review site, and its little genuine feedback regarding salaries or financial compensation that is of real benefit to potential employees.. That seems to be a reluctance amongst companies generally to really advertise how much they pay staff, or what other benefits they give them by way of health insurance, vacation etc. During that time, I learned how to repair cars of all makes and models, which has helped me understand the importance of quality customer service at American Credit Acceptance. Mission Lane Credit Card Customer Service, Call Opensky Credit Card Customer Service, Walmart Credit Card Phone Number Capital One. . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. American Credit Acceptance is a growing company that values teamwork and collaboration. There is no real leading in terms of what these jobs will entail. american credit acceptance. Your answer should show your interest in and knowledge of new technologies, as well as how you use them to improve your work performance. background-color: #041e42; The Company is headquartered in Spartanburg, South Carolina. Are you comfortable giving presentations to small groups? Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. Is There a Minimum Credit Score for a Car Lease? BBB reports on known marketplace practices. When answering this question, it can be helpful to provide an example from a previous job where you helped a coworker improve their performance or solve a problem. Existing Customers. Example: At my previous job, I was tasked with helping the sales team close more deals. Pay your American Credit Acceptance bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. Please download one of these up-to-date, free and excellent browsers: American Credit Acceptance is a sub-prime auto finance company providing financial solutions from coast-to-coast. American Credit Acceptance is a major financial institution that specialises in sub-prime lending, and offers a number and range of programs to both customers and auto dealerships. This change resulted in a 20% increase in closed sales.. American Credit Acceptance is a technology-driven company that uses innovative software to streamline the credit application process. American Credit Acceptance Sep 2016 - Sep 2018 2 years 1 month Leading the operational development, modernization of the Servicing side of the business with the primary focus on the replacement of . in Motorcycle Repair, Outdoor Power . American Credit Acceptance Spartanburg, SC. Some of the review sites that do leave information that having worked for the company are not particularly nice towards it, but then again will never knows the full story behind any individual complainant. I have spoke with finance company multiple times they say account has been updated. i didnt know this when i got the loan. Do you have any experience working in the automotive industry? I would first try to reach out to them by phone or email to see if there was any way I could help them get back on track. CT, DE, FL, GA, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV, AL, AR, IA, IL, KS, LA, MN, MO, MS, NE, WI, AK, AZ, CA, CO, HI, ID, MT, ND, NM, NV, OR, SD, TX, UT, WA, WY, Website User Agreement and Privacy Statement. I find public speaking to be quite enjoyable as long as I am prepared with an outline and know exactly what Im going to say. Posted. Once I got the final statement American acceptance is now saying I have to pay even though the amount I paid for the vehicle plus all they collected from ***and the insurance covered the loan amount over three times and still they cannot write off the $200 that is owed. Nashville, Tennessee. Do a three-way phone call with the new lender and a Credit Acceptance Corp customer service rep at 1-800-634 . 866-544-3430 Monday - Friday 8 AM - 10 PM EST Saturday 8 AM - 5 PM EST Sunday Closed During this time American acceptance was still adding interest to my loan which could have been paid in full if the document requested was sent in a timely manner. ACA Customer Portal - Login. Your answer should show the interviewer how you can contribute to this culture of working together toward common goals. height: 10px; width: 100%; Here's the various ways to get in touch. height: 15px; Live customer service representatives from American Credit Acceptance . When you call needing information, they are very professional at their job. Ive used a CRM system to manage client relationships and sales opportunities, which helped me stay organized and keep track of important information about my clients. Car isn't worth what I'm paying. I forgot my account balance. I had to be the one to get the document and send it. Spartanburg, SC. We had monthly meetings where we discussed our progress and any challenges we were facing. Firstly is when the loan is due to come to an end and they want details as to how this the final payment is presented and account is to be closed with title transferring back to the customer. Information on this page is provided 'as is' and solely for informational purposes, not for any other purpose or advice. Are you sure you want to do this? The interview process at American Credit Acceptance can vary depending on the position you are applying for. What do you think makes a successful manager? Contact Customer Service. 9.0 miles away from American Credit Acceptance. The apr and payment is way too high but its all I could do for the time being with my credit. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. (866) 544-3430. Thanks!! This is the American Credit Acceptance company profile. Stop-At PowerSports is known for great costumer experience and for high quality parts and PowerSports vehicles, We Fix, Buy, Sell and lot more, We are mechanics since 2001, Know how to fix as big as semi-truck to a little as dirt read more. If you have automotive industry experience, share what you learned from that job and how it can help you succeed in this role. American Credit Acceptance offer a full range of contact details for their customer service team as listed above. Founded. 22 salaries. The onsite interview may consist of multiple rounds of interviews with different members of the company. Select Credit Acceptance as a payee. Were dedicated to empowering the emerging credit consumer to purchase reliable and affordable. This question helps the interviewer determine how you would respond to a challenging situation with a client or customer. Example: I have worked as a loan processor at my current company for five years, where I process applications daily. Most Recent. American Credit Acceptance No one likes the idea of repossession, and as such it is quite often avoided in an industry when fact it is a real-time occupational hazard. Furthermore, I had ***insurance to cover the difference once the insurance company sent the check, I did submit all the necessary documentation to the ***insurance and they sent an email to the American acceptance total loss department requesting another document which American acceptance had but never did send it to the *** insurance or responded to the email. 65% of employees would recommend working at American Credit Acceptance to a friend and 67% have a positive outlook for the business. Email this Business. The estimated total pay for a Customer Service at American Credit Acceptance is $18 per hour. This can give you some indication of any potential problems there may be. This leaves them in a sense of limbo is what is happening and inevitably they fear the worst and may invoke fairly drastic measures. I forgot my account balance. However, most positions will require at least one phone interview and an onsite interview. Kimberly. 961 E Main St It is informally preferable from their point of view to give an individual customer a visibly way now and then in order to maintain payments on the loan, rather than have customers missed payments go quiet and having to start repossession. Employers want to know that youre aware of your weaknesses and are actively working on them. American Credit Acceptance is looking for candidates who can handle delinquent accounts in a professional manner. American Credit Acceptance Employee Reviews for Customer Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. I also believe its important for managers to set clear expectations for their teams so everyone knows what is expected of them.. Do you think you would be a good fit for that type of environment? 13 days ago. Type. Contact American Credit for complete details. Mar 17, 2021 at 877-224-1262 extension 85505 (Nashville) or 877-349-5260 extension 85505 (Tampa) to request, complete, and . The estimated base pay is $17 per hour. This business is in an industry that may require professional licensing, bonding or registration. 16 24. +1 800 729 7633. American Credit Acceptance is a major financial institution that specialises in sub-prime lending, and offers a number and range of programs to both customers and auto dealerships. This does not mean that it is necessary and unattractive or poor company to work for, simply that it is likely to attract a particular type of person. I called and they said a refund was never issued . Commercial Customer Service Representative. Read More. The Customer Service Specialist will provide effective, empathetic and timely customer service to internal and external customers. Furthermore, it is important to note that the inclusion of a financial company or professional on Wallet Hub does not necessarily indicate their involvement with the site or control over the information that we display. They dont care and after never having any problems until now this is very disappointing. There are differences, and potentially a number of different areas of, Honda Pilot Lease Deals It is a good starting point to think of leasing a Honda Pilot as being somewhat like a rental arrangement. This is absolutely the worst decision that I couldve ever made. This is because the company often hosts events for its clients and employees, so its important that you can speak confidently in front of a crowd. Sep 15, 2022 19 Customer Services & Support Salaries provided anonymously by American Credit Acceptance employees. This does allow them to offer a full range of different financial products and services, which could well be of benefit to a consumer. What salary does a Customer Services. I asked her if there was anything we could do to make the call experience better for her and the customer. Navigate to the Profile page. padding: 0 0 15px 0; Flagship Credit Acceptance P.O. Example: I believe that its important to maintain open communication with all of our customers, even those who have fallen behind on their payments. Sunday Closed. They do say repeatedly on the website that if a customer is having difficulty with your payment to contact them, and see if some temporary measures can be arranged. Spartanburg, SC 29302-2185. This company is very unprofessional and has terrible customer service! Have you ever worked with a company that was experiencing growth like we are at American Credit Acceptance? North American Credit Services is located in Chattanooga, Tennessee, United States. I also work closely with underwriters to ensure that all necessary documentation is submitted before processing loans.. When was a time where you were able to build strong relationships with coworkers? You are about to be redirected to the American Credit Acceptance Customer Portal. Flexibility to buy across the full credit spectrum; Options like 84-month terms to help keep payments low; AmeriPlus to offer customers added protection; AmeriCredit Dealer Rewards let you earn the prize without the fight Talk to an AmeriCredit Rep to become a champion. In my last position, I had a coworker who was having trouble with customer service calls because she couldnt hear customers well over the phone. american credit acceptance corp. american credit acceptance llc. Please note that there may be some additional fees payable depending upon the type of payment, and note that some payments may require a set number of days processing time. No they will do any type of loan. American Credit Acceptance is a sales-driven company, so its important to show your experience with this type of work. Uncheck the box next to the phone number you would like to opt out from Text Alerts. You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). - Joseph E. Texas, Paid Off Loan: February 2020. New American Credit Acceptance Customer Service jobs added daily. American Credit Acceptance Latest Jobs. Explain what made you comfortable doing so and how you overcame any challenges you faced. More phone numbers. Corporate Address American Credit Acceptance 961 E. Main St. Spartanburg, SC 29302 866-441-0251, Payment Address American Credit Acceptance LLC PO Box 204531 Dallas, TX 75320-4531, *Closing Packets sent via FedEx* American Credit Acceptance 4054 Willow Lake Blvd Suite 2096 Memphis, TN 38153, *Closing Packets sent via UPS or USPS* American Credit Acceptance 3268 Progress Way Suite 2096 Wilmington, OH 45177-7700, Loss Payee Address PO BOX 4537 Carmel, IN 46082, Customer Service/Collections 866-544-3430, Rebates Extended Service Contracts & GAP Cancellations 855-292-6429, Service Members Relief Act (SCRA) 855-292-6426, Total & Partial Loss Insurance Claims 855-292-6430, Underwriting 866-202-6914 Fax: 866-740-0569. Box 965 Chadds Ford, PA 19317. 19 days ago. Wasn't what I thought I was buying when I bought this car. The nature of sub-prime lending means that the customer base is likely to be considered a more risky underwriting target, but with the attraction of higher profitability. Impound Notifications 877-204-6757 The interest rate is ridiculously high but hoping to re-finance soon through a different company. Select a one time or recurring payment. on Is There a Minimum Credit Score for a Car Lease? Make A Payment. Read employee reviews and ratings on Glassdoor to decide if American Credit Acceptance is right for you. 3.8. There are differences, and potentially a number of different areas of, Ford Escape Lease Deals Red Carpet Lease It is a good starting point to think of leasing a Ford Escape as being somewhat like a rental arrangement. also i was told due to covid moretorum no repo would occur. What kind of tools have you used to track performance metrics? 229 reviews. BBB Business Profiles are subject to change at any time. 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For you has terrible Customer Service at American Credit Acceptance. to ensure that necessary... You were able to build strong relationships with coworkers her and the Customer different members the... Of limbo is what is happening and inevitably they fear the worst and may invoke drastic! Also be required to take a numerical reasoning assessment or other aptitude test to assist you exercising! The interest rate is ridiculously high but hoping to re-finance soon through a different company to opt out Text. Members of the company is headquartered in Spartanburg, SC Tampa ) request! And ratings on Glassdoor to decide if American Credit Services is located in Chattanooga, Tennessee United.