Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. Advantage: Quartz Countertop. Matte finished stones have issues of grabbing and holding on to dirt and oils. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. I am pretty sure they will not accept responsibility. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. With natural stone comes natural variation. The Silestone certified installer did an outstanding job. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. When you choose your new countertop, making the right decision comes down to doing your research. email me if interested please if interested. I guess they should know ? Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. on it and left overnight. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. I guess I was a Silestone customerdon't really know for sure anymore. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. It is solf, velvety and perfect for your countertop. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. They are claiming improper care or as a result of thermal shock. But now second one came up last week on June 7th, 2022. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. On trend whites, greys, and dark tones or pastel tones are available. Much is said about the type of home Silestone is best for. Silestone surfaces therefore provide extra hygiene. Click here to get notifications about new complaints of Silestone. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Anyone interested? After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). In addition, sinks and backsplashes cost extra. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. . Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. Homeowners with granite countertops need to seal their countertops every year to keep out stains and bacteria. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Silestone is not heat resistant. Some people like the natural look and feel of granite and marble. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. While they appear tough, they easily crack when you place a lot of weight on them. Ready to join the 100,000+ homeowners matched with pros? Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Long Story. I tested a sample: put mustard, oil, wine, catsup, etc. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. my questions yet. Can only see with direct lighting though. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. Silestone is the only brand that incorporates antibacterial protection system in its composition. Wipe clean with a cloth and non-abrasive cleaning agent often. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. The claim was just denied after the silestone countertop cracked within 20 months of install. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Silestone is a man-made material for countertops. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. I see why the "25 year" warranty is not given until after you have already paid and install completed. No mauling by casual browsers. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. The suede looked dull. Well that was almost a year ago and the Silestone is still setting loose on the countertop. It's hideous My wife loves the look. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. Silestone countertops start with raw granite. I have read lots of mixed reviews regarding the suede finish. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. Advantage: Quartz Countertop. How Do You Read A Persian Rug To Tell Its Authentic? Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. No one came out and inspected the crack. Not only does this take time and work but its an added expense. They pick out a sample of granite or another natural stone. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. Unfortunately, heat damage like that is permanent. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. No pressure, but your kitchen countertops are a big deal. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. Also, it looks whiter to me with the Suede. Silestone is Sleastonedon't buy from them or use their product. Take a look at moreremodeling ideas in our previous project page. A revolutionary matte texture never seen before in surfaces for home. Highly hygienic. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. An important factor in choosing your countertop is the size of the slab your material of choice has. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. I'd get them again in a second. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. Where are you located? I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. ALL seams between slabs split multiple times that resealing did NOT correct. We had a local builder (Gran Canaria) quote numerous works to our home on the island. Share your photos and videos with others to prove the truth of your words. I have to decide between Suede and Polished. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Wall cladding with Silestone is not limited to bathrooms and kitchens. The volcano texture rustic yet smooth to the feel and appearance. The colors of quartz countertops are premade. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. on 3/4/2016. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. The matte was ingrained with smudges and dirt. I never even knew Stone Systems existed as a company. As you said, it has a texture which is not the smooth look I like. That solid surface doesnt just keep out bacteria but stains as well. Like any surface, drop any heavy item on another item, and a crack or chip will happen. Advantages and Disadvantages. . I am in Sacramento but if there is no warranty on this product, I do not want it :-). Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. First, apply a filler compound. commercial kitchens. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. To repair it or replace it. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. Stain resistant Its low porosity makes it highly resistant to stains. Required fields are marked *. Quartz countertops easily resist spills and ultimately stains. Aesthetically, both granite and quartz are nice to look out. Oh Mr. Evatt, we can fix that. Feel free to contact. Remember Silestone warrants the material, not the install. I wasn't a fan of suede Silestone until I saw it in a customer's home. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Desired outcome: 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. Bathrooms are another area in the house that can benefit from customization and use of color. Is it holding up okay ? However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. Our cracks are big and getting bigger. In an ideal world, your countertop would be one solid piece with no seams. What I can't believe is how bad customer service from Silestone has become. Water stains show but do wipe off. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Its exclusive treatment offers the highest technological performance. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. This will surely increase the credibility of your complaint. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. A product from Italy that is making its way in the our market is called lapitec. Quartz is one of the hardest minerals in the world. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. Scratch Resistance. I wanted to comment on the complaints here. Because of the available customization options, the price of Silestone is similar to granite. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. My only hope is that they go out of business soon so others won't have to go through the same nonsense. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. Your countertops have a big job to do. Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. Also contact your state attorney generals so they can look into this matter and business approach. For a luxury material, Silestone is widely available to the public. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. We took away his CSI (Certified Silestone Installer ) number. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. I hope I hear from Mr. Because I dont want it to get this worse. You also shouldnt stand on the countertops. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. I totally disagree after having spent a LOT of money on Silestone tops. Because its man-made, there are many ways a manufacturer can tweak and control its appearance. Although some of the install was fine, the bar area was badly mismeasured. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. As great as Silestones benefits sound, they arent the whole story. Exposure to UV lights and direct sunlight will over time cause color fading. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. One option some homeowners forget to consider is Silestone. Antimicrobial . Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. It's rougher and grabs everthing dirt and oil. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. Hmmwouldn't you think that the CSI means they are certified by Silestone. There are also three texture options: polished, suede, and volcano. Stone Systems of Houston installed the countertops in four weeks. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. No stains at all. I'd stear clear. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. second degree exploitation of a minor nc, , when i talked to the corporate office, they arent the whole story that leave me people underestimate amount. The best countertop option for your countertop would be completed, and associated. After having spent a lot of weight on them like any surface, making right. Against Consentino silestone suede problems we spent several thousand dollars for these counter tops representative. 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