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If we are unable to deliver a package that shows a status of "out for delivery," we will attempt delivery on the next business day. Select the My Profile drop-down menu at the upper right of the homepage, and select Preferences. Please contact the sender to stop delivery or to change the address on the package before the first delivery attempt. 2020 United Parcel Service of America, Inc. All rights reserved. Our goal is to reply to your message within four hours during support business hours. Our Calculate Time and Cost tool helps you compare delivery times and published rates for sending UPS shipments. Sometimes the sender of the package tells UPS not to allow any changes to the delivery. It’s simple: You want to be in control of your incoming and outgoing packages. e.g. If your tracking number returns an "invalid" or "no information found" message, please contact the sender. Package senders or receivers can use our online submission process to report package damage. UPS My Choice gives you the power to do that. UPS is open for business: Service impacts related to Coronavirus, Unlimited deliveries to UPS Access Point™ locations, No fees to change your delivery day and/or delivery address*. Nobody home? We understand it may be difficult to receive deliveries during the day at home. Temporary Internet files and website files. Give your UPS driver the Pickup Summary Barcode Report and High Value Report (if printed) to take with the shipments. Set your preferences to get personal notifications on where your packages are and when you should expect delivery. Please note that due to heavy volume, response times may be delayed. (This is the ID and email you used when creating your ups.com User ID.). If you’re enrolled in UPS electronic billing or the UPS Billing Center, you can find them under the My Profile menu at the top right of the homepage. Forgot your password? 123 Street, City, State, Postal Code. If you have concerns about your package being delivered via UPS SurePost or UPS Mail Innovations, please contact the sender for assistance. You can view and pay your invoice online using our Billing Center. There are no fees associated with the process of becoming a Provider, but to ensure compliance, you will be required to certify with UPS's independent software quality assurance company annually. To gain access to the Host Customer Info Center, contact our UPS Host Help Desk at hapld@ups.com. Automatically redirect all your eligible packages to a convenient delivery location for free.**. International applicants are welcome to apply for the UPS Ready® Program and international certification is available for both new and existing providers. 2020 United Parcel Service of America, Inc. All rights reserved. If you have any questions, please contact our freight services team at 1-800-333-7400. It offers solutions to problems, organized by API and category. Get a detailed look at the online claims process. In these situations, we cannot override the sender's instructions. Choose where, when and how your packages are delivered. If you currently don’t have UPS billing, visit our Billing Services page to learn about our billing options. To update your addresses, select Update My Addresses from the Addresses section. With these scans, we'll calculate and display a scheduled delivery date. On the Profile page, you can add contacts, create distribution lists, and update your addresses. Easily log in with your UPS.com ID. Explore the many shipping tools and solutions that are available to you with UPS. Your addresses are located in the My Profile drop-down menu in the upper right of the homepage. Text message? Enroll in UPS My Choice for home and take the worry out of missed deliveries, or having packages sit outside while you're away. You can also track your freight shipment. If problems persist, email UPS your question. Please take advantage of the self-service option before submitting a Technical Help Form. Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Use these tips to easily return a package. Copyright ©1994- UPS SurePost™ and UPS Mail Innovations® are contractual services, chosen by the sender for your shipment, wherein UPS transports the package to the destination area and hands the package to the United States Postal Service (USPS) for final delivery.

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