Life is about more than functionality. I have been using a Russell Hobbs kettle for years and years so when it quit last week I ordered another. After receiving a raft of complaints about kettles making the water boiled in them taste disgusting, we need your help to find out why it’s happening. Our testing helps weed out models prone to these issues, but which kettle problems really get on your nerves? Do you need to order a part or get the status of your recent parts and accessories order? One member said it could be: ‘The plastic of the kettle breaking down in the heat, giving off the smell.’ Another suggested: ‘I feel there is a very strong likelihood that the culprit is the plastic lid.’, Have you had this problem with your kettle? Very silly idea. We managed to unscrew the parts underneath the old plastic Asda kettle this morning, to see if there was anything resembling an oily substance among the wiring, but as you say, Duncan, it’s all as it should be and has had no contact with the inside. Russell Hobbs’ response. But by far the most common complaint we get is about kettles that leak. Russell Hobbs Kettle Lid Buy your Russell Hobbs Kettle Lid at BuySpares - choose from an extensive range of Russell Hobbs Kettle spares, parts and accessories. I fixed one in this way, but achieved nothing with another. As a result of your feedback, we’ve changed the way we assess the water gauges on kettles, so that kettles with big, clear windows on either side are rated more highly. Do you need to register your product? Not recommended. Some of these devices allow for different size cups. All our Russell Hobbs Kettle parts are covered by our price match promise, with many parts available for Next Day UK Delivery. It’s completely gunked up the plastic filter in the spout. find out if you’re eligible for a free boiler, Aunt Bessie’s beaten to top spot in Which? In hindsight it should have been returned. It would be easy for Which? If it is intended to deliver 250 ml then it won’t be enough for a mug. Those reviews give us a wealth of insight into what you do and don’t like about kettles, which we’ve then used to improve our lab testing. Thank you for this post! duncan, thanks – I’ll look out for those solutions when I operate on the kettle. Boiling hard water will either deposit calcium salts on the kettle or they will float to the top, particularly with a shiny new kettle. to 6:00p.m. I recently bought a Best Buy kettle that has a really clear water gauge and can boil as little as one cup at a time and it’s been worth every penny so far. After we told Which? It cost three times the one I have now and stopped working after one year. Russel Hobbs kettle, and now a cheap Asda one. Starterman – Fromwhat you have stated in your comment I assumed you were referring to the small circular electrical contact point [connector] that makes the electrical connection when you stand the kettle on its base unit [which contains the power lead from the wall socket] . Our Kenwood kettle seems to be on its way out – the switch turns off soon after switch on and needs to be reset. We’d love to hear about your experience with our RUSSELL HOBBS products! The lid pops open while kettle is boiling,but worse,the lid has popped open as I’ve been pouring the boiling water into teapot etc,and I was almost badly scalded. If some people manage to invent TV and stereo, surely a bit of joint effort might get to the bottom of the dodgy kettle problem. Russell Hobbs 21600-10 Illuminating Glass Kettle, Black, 1.7 Litre, 3000 Watt. Just out of warranty how about that? I’d therefore avoid plastic kettles. As regards the invention of TV, in the UK it was really Alan Blumlein, not John Logie Baird that invented the first really successful fully electronic TV systems. By continuing to browse you consent to our use of cookies. More information . We can’t fathom it out. Want to find the right kettle for your kitchen? If you see the same scum when you boil water in a non-stick pan you can be sure that this is the reason. I dismantled the connector in the base on which the kettle sits to clean and adjust the contacts on a Kenwood kettle after it stopped heating. Please click the button below to view any available spare parts or call 1-800-738-0245. Re-boiling the water makes this worse as it concentrates the TCP. Visit our Consumer Support Center and enter your model number to register your recent RUSSELL HOBBS® purchaser or enter a new support request? Thanks Lauren – Some of us are would love to make more input than just post comments on a website. The base unit has an upstanding circular projection containing a socket at its core and this engages with a matching cavity underneath the kettle that contains a central contact pin and circumferential contact strips. My biggest complaint is about reliability. I’m going to have a look and see what we can do. Thanks Lauren. Malcolm – If your Kenwood kettle is one with an oval translucent switch, they often exhibit the fault you describe and I have seen people put weights on them to keep the power on. The comments we received told us that smelly water isn’t limited to one model or brand of kettle. Never again. For Parcel Shipments (Packages) & U.S. Mail (Letters): Do you need to register for warranty, download a new Use & Care Manual, or speak with a knowledgeable Home Appliances Specialist? It is weird but i have never done any orderings online and I am scared a lot…. So which of the above kettle complaints annoy you the most? This is the second kettle I've had (1st one was bought on the 28/01/2011) and it's done exactly the same as the first - after a year (and a few months if you're lucky) the lid jams, this is because it's plastic. , As a Scot, I have been fascinated by the achievements of John Logie Baird, and I know what you are talking about. It apologised ‘to anyone who has had an unsatisfactory experience’ and said that this was an isolated incident. The Which reports don’t have figures for reliability. There doesn’t seem to be any point in having a repair or replacement of the identical model if the underlying fault has not been rectified so you should demand an alternative remedy to that. It wasn’t like this in the good old days! Convo with problem kettles with a view to getting them sent in for testing. “Hence, as ever, I wonder if DL has got any (or all) of his facts right…”, The “hence,as ever” is strongly suggesting DL is more often wrong than right Connect to conduct a survey of members. Contact a RUSSELL HOBBS® support specialist for general product support, order information, and warranty questions. cordless, ie sit in a base, are made to fail We’ve tested over 200 kettles and found 80 Best Buys – visit our kettle reviews. Duncan has his field and has helped with advice on many things There was a problem filtering reviews right now. I live in Spain and consequently use bottled water as the tap water is, unfortunately, still subject to being cut off if and when we have rain. I’ve tried boiling bicarbonate of soda and leaving it overnight and using lemon juice. Where can one find a safe reliable kettle? Do you need to return an item you purchased or are you looking for information regarding our Return Policy? As Wavechange said above, in the UK the customer’s statutory rights lie against the retailer irrespective of the origin of the product, its manufacturer or its distributor. After only two years I suspect you have a rubbish quality kettle and think your decision to replace it with a different make is correct. Monday-Friday | 7:30a.m. The lid pops open while kettle is boiling,but worse,the lid has popped open as I’ve been pouring the boiling water into teapot etc,and I was almost badly scalded. I’m a stickler for waste, so I only like to boil as much water as I need. We use cookies to allow us and selected partners to improve your experience and our advertising. We’ll be looking into this further – keep an eye out for our findings. Reviewed in the United States on August 8, 2018. We asked Russell Hobbs if it could explain the problem we found with its Ebony 15076 kettle. To speak to a knowledgeable RUSSELL HOBBS® Specialist: 1-800-947-3744 It takes a bit longer to boil on the cooker hob, but this is better than being poisoned with Unspecified Sticky Yellow Lurgy! which is used to insulate the wiring underneath the element, and eventually leaches through into the inside? I used to have this problem when I moved to an area with very hard water, Yvonne. when you run the tap a certain amount of tainted water will return through the pipework and come out of the tap. members. For the perfect cuppa, see our Best Buy tea bags. Kettles that continue to heat water after boiling point (16%, 75 Votes), Poor or unclear water gauges (11%, 50 Votes), Other - tell us in the comments (8%, 39 Votes). You can understand more and change your cookies preferences here. From the United States The manufacturer commented on the review below. Others thought the problem could be ‘caused by the water treatment chemicals’. Central Time. Are you managing to keep your hair in check? Besides Russell Hobbs, owners of kettles from brands including Phillips, Breville, Delonghi and Morphy Richards reported having the same problem. Does anybody know something about it? We’d also like you to do an experiment – please boil some water separately in a saucepan to see if it still has a funny taste. But what we can do is survey thousands of small appliance owners every year to find out how reliable the big kettle brands really are. Color: Black Verified Purchase. Looking for a different design this time. Russell Hobbs told us that safety was its primary concern and that all its products are thoroughly tested. Personally, what I find most annoying is not being able to see how much water is in the kettle or the kettle having a high minimum fill level. Have chucked both kettles away, and now we use a stainless steel saucepan to boil our water in for tea. Blumlein was also have responsible for a lot of pioneering developments in stereo – or binaural as he called it. I have recently bought a new kettle (Dolphin) but I am finding that there is a scum appearing at the top of the water, if left for only a short while. So is it the water , the kettle , or both at fault ? Please try again later. My Russel Hobbs kettle,bought in August 2015 has a very dangerous fault. Thank you for signing up to receive emails from Russell Hobbs! The yellow grease is on the base, around the peg thing, and has almost blocked the filter inside the spout. (manufacturers’ trade body). Look at Which? Usually it just gives up the ghost, the electrics stop working (I think it’s the switch…) The last one was wrong as soon as I got – it dumped several tablespoons of water onto my table every time I poured out a cup. We asked Russell Hobbs if it could explain the problem we found with its Ebony 15076 kettle. to contact some subscribers or users of Which? So every kettle we test now has an ‘overboil’ rating, which also feeds into our test scores.
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